Various features of Tiki call center available 24 hours
Tiki is a freight forwarding or shipping company with due attention to the T iki call center. Prioritizing customer satisfaction in order to provide maximum service allows for different ways of contacting the provided CS. This is a form of innovation that is very important for the progress of society itself and the trust of the community.
A look at the history of TIKI was first founded in 1970 in Jakarta and has managed to survive to this day. There are currently > 500 branches, 3700 branches and approximately 6,000 employees. It carries the vision of becoming the best shipping company in Indonesia and also internationally known.
Realizing this vision, using the mission for professional work and making you the best possible. This is evidenced by the existence of the Tiki call center service, which pays attention to customers for 24 hours. See what features they own, and also a 24-hour contact center, where there are many benefits for customers.
Examples of features provided by the official website of TIKI d i
The simplicity of online information is now a problem for many large companies in Indonesia, including TIKI. In addition to providing a Tiki call center, fast and accurate information services on the website are also a very important resource. Many features are provided for the convenience of customers, and below are some examples.
- Check reception
The revenue control function is available on the main page, so customers can find it very easily. Just enter the confirmation number obtained at the beginning of the package delivery. Then click on the track and the results will appear instantly within seconds to know the process of sending the package instantly.
- Check shipping
There is a postage control function where the destination provides information about how much the shipping cost is. Enter information about how much the package weighs, city of origin, destination city, and then click check. The results will be displayed exactly according to the information you entered, and if this is not clear, contact the Tiki call center.
- Check location
TIKI has spread throughout Indonesia and is certainly available in the nearest city. Use the location control feature to find out the location of the nearest office so you can send the package instantly. You can also use the online pickup, online ordering or shuttle features on our official website.
Frequently Asked Questions Customers aboute TIKI Services
Although we already provide Tiki call center services, there are still many customers who really need information. Different questions often come up and vary greatly according to the needs and problems they face. Here are some of the most frequently asked questions from customers and hopefully they can answer your questions as well.
- How many days will the shipping process come?
We provide several delivery packages that can be selected at the beginning when you are about to ship. If each of them has a different delivery time according to the type of choice, such as:
- ONS only 1 day
- REG between 3 to 4 days
- ECO between 4 to 5 days
- How do I check if a package has arrived?
In fact, checking the package delivery process is very simple and available on the website. You can use the confirmation check feature to see where the package is in seconds. You can also call the hotline 15 00 125, of course, our customer service will provide you with direct information.
- How do I contact CS?
There are also a lot of questions about how to contact the Tiki call center right now. It’s actually natural because customers want to make sure they own the answer to each question. You can use the hotline, email or contact on social networks such as FB, IG or our official Twitter.
- What are INCHES, TURNS and SERLOK?
We use this term to refer to various services so that customers understand their meaning.
- THUMBS is an online pickup service for all customers.
- TURN is a same-day pick-up and drop-off service.
- SERLOK is an online reseller booking as a special device for sellers.
Contact center provided by TIKI via phone, email and social media
As a parcel delivery company, we strive to provide the best Tiki call center services . We hope that customers can file various complaints, problems with obstacles that occur. Here are some ways to contact CC either by phone, email, or social media that is open 24 hours.
- Contact center over the phone
The phone number customers can contact is 15,00,125 and responds the fastest. You can inform about delivery, cooperation or others directly on the hotline of the number. This phone tariff is the same as the usual tariff, so you need to prepare a loan so that you do not have to be constrained when you call it.
- Contact center via email
If you have problems using phone services because they are used by customers from all over Indonesia. So, using email is the best solution by sending a message to firstname.lastname@example.org. You have to wait patiently to reply to a sent message, because it is not as fast as using a phone call.
- Contact center via social media
One of Tiki’s call centers that can be used is the use of social media such as Facebook, Twitter, and Instagram. Choose one of the social media that you use often, of course, it will respond quickly to it. If it is not possible to use one method, select another medium to immediately get the necessary information.
Benefits of 24-hour contact center service forcustomers and businesses
Initially, the contact center service was open during special hours, and only from Monday to Friday from 07.00 to 20.00. While on Saturday it is open from 08.00 to 19.00 and on Sunday it is open from 09.00 to 17.00. Currently, TIKI has changed the service schedule to 24 hours and sees the benefits.
- Can be contacted at any time
Customers need reassurance that the information about the package sent has arrived where and when it arrived. You can get in touch with the 24-hour service at any time without any working time restrictions. So you don’t have to worry anymore if you want to contact the contact center in the middle of the night, even if it has to be served.
- Obstacles can be overcome immediately
Obstacles are really unpredictable when they occur, even if this possibility is very small. With a 24-hour service, these various obstacles can be overcome instantly and respond faster. You do not need to be confused if problems arise at any time, because it is enough to contact the contact center service.
- Ability to increase customer trust
For the company itself, the 24-hour service has the advantage of being able to increase confidence. Trust is very important and is a major point for customers to be loyal to using TIKI delivery services. As a result, the company is growing and gaining many customers who believe in the quality of our services.
As a freight forwarding company with decades of experience in providing the best service. Various features are available on the website for the convenience of customers when searching for important information. This includes providing Tiki call center services that can be contacted within 24 hours via email, phone, and more.